FAQ
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Application
- How can I plan a trip?
- How can I filter my searchs?
- How can I save adresses in Skipr?
- Where can I see my CO2 emissions?
- How can I buy a trip ticket within the app?
- Where can I find the tickets I have purchased?
Payment Card
- How can I have a Skipr payment card?
- What can I pay for with my Skipr card?
- Which expenses are not allowed with the Skipr card?
- Where can I find the details of my Skipr card?
- How can I reset my access code to see my card details?
- How can I change the PIN code of my Skipr card?
Mobility Services
- What mobility services are available in the Skipr app?
- I have missing results when performing a search
- How can I buy STIB tickets?
- I get an error when introducing my Mobib card number
- How can I know which Mobib card is linked to my Skipr account?
- How can I change my Mobib card?
Expenses
- What can I do in my Skipr employee dashboard?
- How can I add an expense I paid for myself in order to get reimbursed (like my rent) ?
- How and when do I get refunded for my mobility expenses?
- What are the different statuses an expense can have?
- How do I know when my expense has been approved or refunded?
- What should I do if my expense is in "need more info"?
Budgets
- How do budgets work with Skipr?
- What is the difference between a pro and private budget?
- How can I know how much budget I have left?
- My budget does not seem correct, what should I do?
- What is the mobility budget and how can I use it?
- What is the fiscal treatment of mobility budget?
For Mobility Manager
- How to close the mobility budget of an employee leaving the company before the end of the year?
- What evidence must an employee provide regarding bicycle allowances?
- Quel justificatifs doit apporter un employé en ce qui concerne les indemnités vélo ?
- How can I add a new employee on Skipr?
- How do I know if my employee has access to Skipr?
- How do I prepare and encode budgets for the year 2022?