Tech Support

How can I save adresses in Skipr?

1. Application

The easiest and quickest way to get you to work, home or to your preferred places is to add them to your favorites. Best thing, this is very quick! Search for the respective location, and check th...

• Edited April 28, 2021 16:15
• 1 follower
• 0 comments
• 0 votes

How can I plan a trip?

1. Application

You want to you reach your destination by using Skipr but you're not sure how it works? It's super simple! 💪 Vehicles displayed around youWhen you open Skipr, you'll see a map displaying the vehicl...

• Edited April 28, 2021 16:14
• 1 follower
• 0 comments
• -1 votes

How can I log into the Skipr app?

1. Get started

The Skipr app is available for download on the App Store and Google Play Store. Once you have downloaded the app, you'll have to open it and enter your phone number.You'll receive a verification co...

• Edited April 28, 2021 10:16
• 2 followers
• 0 comments
• -2 votes

My Swapfiets bike has been stolen or broken

1. Mobility Services

If your bike has been broken One of Swapfiets' swappers can come over to quickly exchange ('swap') your bicycle with a working one. As a result, you are always assured of a working bicycle and can ...

• Edited July 11, 2023 13:55
• 1 follower
• 0 comments
• 0 votes

What is the amount of my first Swapfiets payment?

1. Mobility Services

💡 As a reminder, you'll only start to pay for your Swapfiets subscription when you'll receive your bike. You'll be debited monthly on your Skipr card, as indicated during your subscription. Wonderi...

• Edited March 07, 2022 11:20
• 1 follower
• 0 comments
• -1 votes

How can I subscribe to a Swapfiets bike?

1. Mobility Services

You can easily subscribe to a Swapfiets bike in the Skipr app. Open the app's Menu screen, click on "Mobility Services" and then on "Swapfiets". You'll be redirected to the Swapfiets subscription'...

• Edited March 14, 2022 15:26
• 1 follower
• 0 comments
• 0 votes

I got wrongly charged for my Q-Park session

1. Mobility Services

Please contact Skipr's customer support. The team will verify the charged costs and take the appropriate actions to correct this if deemed valid.

• Edited May 07, 2021 16:17
• 1 follower
• 0 comments
• 0 votes

I got a Q-Park ticket presented although my number plate is recognized

1. Mobility Services

The camera recognized your number plate but still ejected a ticket? You may throw the ticket away as you don't need it. If the barrier opened, the parking session was started correctly.

• Edited May 09, 2021 19:53
• 1 follower
• 0 comments
• 0 votes

I already have a Q-Park subscription in a certain parking facility

1. Mobility Services

Should you have a Q-Park subscription in a certain parking facility, you can use this service for other parking facilities. At the barrier, a priority check will be performed to see if you have an ...

• Edited May 09, 2021 19:55
• 1 follower
• 0 comments
• 0 votes

I've got an error when registering my number plate for Q-Park

1. Mobility Services

Please contact support@skipr.co to get help from our team.

• Edited May 09, 2021 20:18
• 1 follower
• 0 comments
• 0 votes